Managed IT Services

Your entire ITenvironment.Managed, monitored, moving forward.

CGCG ensures a continuously improving IT environment for your business — so your team can focus on what they do best, while we handle everything behind the scenes. Network, cloud, workstations, servers, printers, backups — covered, 24/7.

<20m
average response time across our help desk
24/7
always-on monitoring of every system, around the clock
Top 5%
Microsoft partner — best licensing pricing in the nation

Certifications & Partnerships

What This Means For You

You don't need to understand IT. That's what we're here for.

Managed IT means we become responsible for your technology — not just when something breaks, but all the time. We monitor your systems before problems start, fix issues before your team notices them, and keep your environment up-to-date, secure, and running at its best.

Think of it this way: instead of calling a plumber every time a pipe bursts, you have someone who checks your pipes regularly, fixes small leaks before they flood the room, and upgrades your system when better options become available. That's what managed IT does for your technology.

Whether you have an internal IT team you want to strengthen (co-managed IT), or no dedicated IT staff at all (fully managed IT), CGCG adapts to your situation. We integrate with your business, learn your environment, and become the IT partner your team actually trusts.

Proactive, not reactive.

Most IT companies only show up when something breaks. We monitor your systems continuously and resolve issues before they become outages — often before you even know there was a problem.

Co-managed or fully managed.

Already have an IT person? We work alongside them. No internal IT? We become yours. Either way, you get the same level of coverage and expertise.

One point of contact for everything.

No more calling five vendors for five problems. CGCG is your single point of contact for your entire technology environment — from a broken printer to a failed server.

How It Works

Getting started is simpler than you think.

Switching IT providers — or bringing in a managed partner for the first time — can feel like a big step. We’ve designed onboarding to be transparent, low-disruption, and fast.

STEP 01

Discovery

We audit your current stack, risks, and gaps — no sales pitch, just a clear picture of where you stand.

STEP 02

Plan

We build a 90-day roadmap with your team — prioritized by risk, sequenced by impact, and priced without surprises.

STEP 03

Deploy

Our engineers execute the rollout in parallel with your operations. Zero downtime is the standard, not the goal.

STEP 04

Operate

24/7 monitoring, patching, and response from day one. You get a named team that knows your environment.

STEP 05

Evolve

Quarterly reviews keep your stack ahead of threats and aligned with where your business is going — not where it was.

How Support Works

Help is always one message away.

Every support request at CGCG goes through our professional ticketing system. You can submit a ticket by email, phone, or directly through our client portal — whichever is easiest for you.

You’ll always know the status of your request. You’ll receive updates as work progresses, and you’ll never be left wondering whether someone is actually working on your issue.

Our average response time is under 20 minutes. For critical issues — systems down, security incidents, business-stopping problems — we treat those with the urgency they deserve.

Submit a ticketBy email, phone, or client portal — your preferred channel, your choice.
Get a specialistEvery ticket is assigned to the right person for the job, not just whoever is available.
Track to resolutionReal-time status updates. You’re never in the dark about where your issue stands.

“We will always find a solution. If there’s a problem in your IT environment, we don’t close the ticket until it’s resolved — and we’ll tell you exactly what we did and why.”

CGCG Support Portal — Live
New Request
Outlook not connecting to Exchange
Submitted via email · 2 minutes ago
Fromsarah@acme.com
PriorityMedium
Ticket#TK-20847
Assigned
Outlook not connecting to Exchange
Response time: 8 minutes
Specialist
MR
Marcus R.
ETAWithin 20 min
StatusReviewing environment logs
In Progress
Outlook not connecting to Exchange
Marcus R. is working on this now
ActionReconfiguring OAuth tokens
UpdateSent to sarah@acme.com
Resolved
Outlook now connecting normally
Total resolution time: 14 minutes
Root causeExpired OAuth token, renewed + re-cached
Next: Client satisfaction follow-up sent automatically
What We Cover

Every layer of your IT environment. Fully covered.

Managed IT at CGCG isn’t a single service — it’s a comprehensive program that covers every component of your technology environment, end to end.

01

Network

Your connection to everything — designed, secured, and managed.

CGCG designs, manages, fortifies, and configures your complete network infrastructure — whether it’s entirely on-site, entirely in the cloud, or a hybrid of both. ISP failover keeps your business online even when your internet provider goes down.

  • Routers & switches
  • Firewalls
  • ISP failover
  • AWS · Azure · GCP
  • Hybrid / on-prem
02

Cloud Services

The cloud, properly managed — not just turned on.

CGCG handles the full lifecycle of your cloud infrastructure. As a top 5% Microsoft Partner nationwide, we offer better Microsoft 365 pricing than almost anyone else — and we manage, maintain, and secure your Microsoft 365 and Google Workspace environments.

Plain English

Top 5% Microsoft Partner means we get you better pricing on Microsoft 365 than almost any other provider in the country — and we manage the whole thing for you.

03

Websites & Portals

The world’s fastest-rendering, most sustainable web assets.

Our subsidiary builds the most performant and sustainable web infrastructure available today — certified carbon-negative hosting, ADA and WCAG compliant, and low-latency US-based hosting for the fastest possible load times.

Plain English

ADA and WCAG compliance means your website meets federal accessibility standards — protecting you from legal liability and ensuring every visitor can use it.

04

Data Centers

Your physical and digital assets, continuously protected.

For businesses with on-site server infrastructure or data center environments, CGCG provides unrivaled support — on-site and remote monitoring, 24/7 availability for critical systems, data center design and architecture, and hardware procurement.

  • 24/7 monitoring
  • On-site support
  • DC architecture
  • Hardware procurement
05

Workstations & Servers

Every device, every OS — one team handles it all.

Your team’s computers and your company’s servers are the workhorses of your business. CGCG is your one-stop shop for Windows, macOS, and Linux — whether co-managed IT (working alongside your existing staff) or fully managed IT (we are your IT department).

Plain English

SLA means we’re contractually committed to responding within the timeframe that works for your business — 30-minute or 1-hour options available.

06

Printers

Yes, we manage printers. Seriously.

Printers are one of the most overlooked security risks — and hidden costs — in a modern office. Today’s multifunction printers are networked devices targeted by hackers. We manage your entire print environment from cost reporting to security hardening.

Security note

Printers are a common entry point for cyberattacks. We secure yours as part of your IT environment — not as an afterthought.

07

Backup & Disaster Recovery

Because “we lost everything” is never an acceptable answer.

CGCG designs and manages backup strategies that protect your data and ensure your business can recover quickly from any scenario — ransomware, accidental deletion, hardware failure, or natural disaster. We operate cloud-to-cloud backup through our own platform, FileSciece.io.

Plain English

Disaster recovery isn’t just about backups. It’s a complete plan: who does what, in what order, to get your business back online as fast as possible after any kind of disruption.

  • Cloud-to-cloud backup
  • Disaster recovery planning
  • FileSciece.io platform
  • RTO / RPO design
We Go Further

Managed IT at CGCG includes more than you’d expect.

Our clients often discover CGCG does more than a traditional IT company. You’re not just getting monitoring and helpdesk — you’re getting a partner who cares about your business as a whole.

01

Design & creative support

When a technical project needs visuals, copy, or brand alignment, our team handles the creative side too — no second agency needed.

02

Onboarding new hires, fully kitted

Day one starts with everything they need — laptop imaged, accounts provisioned, software ready, security policies applied.

03

Vendor coordination on your behalf

We handle the calls, the contracts, and the negotiation with ISPs, software vendors, and hardware suppliers — you sign the win.

YOU
04

IT budget & roadmap planning

Quarterly reviews where we map your tech against your business plan — what to invest in, what to retire, what’s coming next year.

05

Licensing optimization

Most teams overpay for software they don’t use. We audit your licenses, consolidate vendors, and find every dollar of waste.

$$$$
06

Strategic guidance, in plain English

You’ll get advice you can act on — not jargon. We translate technology decisions into business terms your leadership team can own.

We don’t just manage your IT. We make sure your technology serves your business — today, and as it grows.
Who We Serve

Built for New York's professionals.

Our managed IT clients are small and mid-size businesses across Manhattan, Hudson Yards, Brooklyn, and the Hudson Valley — IT managers, business owners, office managers, and C-suite executives who need technology to work reliably.

VERTICAL · 01

Law Firms

Confidentiality, compliance, and zero downtime. We understand what’s at stake with client data.

VERTICAL · 02

Construction & Real Estate

Job-site connectivity, field device management, project document access where your team works.

VERTICAL · 03

Healthcare & Hospitals

HIPAA-compliant infrastructure, clinical uptime requirements, patient data environments built to standard.

VERTICAL · 04

Finance & Professional

High-availability environments where downtime equals lost revenue and compliance gaps mean real risk.

VERTICAL · 05

SMBs · Any Industry

Any size, any sector. If you have technology and a team using it, we can manage it.

VERTICAL · 06

Hospitality & Retail

POS systems, guest connectivity, surveillance, and the infrastructure that keeps customer-facing operations smooth.

Why Cyber Guardian

Not just managed. Genuinely cared for.

Four things our clients tell us — over and over — that make the difference. Not slogans, just how we work.

REASON · 01

We always find a solution.

We don’t give up on problems. If there’s an issue in your environment, we stay on it until it’s resolved — and we explain exactly what we did and why. No closed tickets with open problems.

REASON · 02

We speak your language.

Whether you’re talking to our helpdesk or getting a quarterly review, we communicate in plain English. No unnecessary jargon. No making you feel like you should have studied computer science.

REASON · 03

We’ve been doing this since 2015.

Founded specifically to bring Fortune 100-grade IT to the New York SMB market. Every protocol, partnership, and certification — built for businesses like yours.

REASON · 04

Your success is our metric.

We measure ourselves by how well your business runs, not by how many tickets we close. If your technology isn’t working for your business, we haven’t done our job.

Ready when you are

Ready to stop managing IT and start running your business?

Let's start with a free, no-obligation assessment of your current IT environment. We'll show you exactly where you stand, what's at risk, and what a better setup looks like — in plain English, with no pressure.